This page is aimed at teams that already have live workloads under pressure and need stronger operational response, service ownership, and production stability.

Managed Services

Thanos Support

Thanos support for teams operating large-scale metrics environments where retention, query behavior, and monitoring resilience have become meaningful risks.

Talk to an expert Browse all services

Typical challenge: Inconsistent operating standards across teamsSupport coverage, escalation readiness, and operating disciplineExpected outcome: Faster execution with stronger quality controls

Decision Guidance

Use this service when the problem is clear enough to scope directly.

Organizations dealing with recurring incidents or fragile support models.

Teams that need a clearer handoff between engineering, operations, and leadership during production issues.

Buyers who need support work to strengthen long-term operating confidence, not just provide temporary cover.

Engagement Shape

The aim is to narrow action, ownership, and the first delivery wave quickly.

Engagements usually combine support coverage, escalation discipline, runbooks, and operational improvement to stabilize live environments.

Typical Challenges

Where this service usually becomes necessary.

Inconsistent operating standards across teams
Manual workflows causing avoidable delays
Limited visibility into service quality and risk

Core Deliverables

What the engagement leaves behind.

Current-state assessment and prioritized implementation roadmap
Reference architecture and control baseline
Operational runbook and ownership model

Proof

What should be measurably better after delivery.

Typical challenge: Inconsistent operating standards across teams

Support coverage, escalation readiness, and operating discipline

Expected outcome: Faster execution with stronger quality controls

Faster execution with stronger quality controls

Improved reliability and operational visibility

Clear accountability for continuous improvement

Related Services

These are usually the next services discussed.

AWS Managed Services

Operate and optimize AWS estates with governance, reliability engineering, and spend discipline.

Explore related service

Cloudflare Managed Services

Manage edge security, traffic controls, and resilience policies through a governed Cloudflare model.

Explore related service

Managed DevOps

Embed DevOps capability as an ongoing service model for delivery acceleration and governance maturity.

Explore related service

Broader Solution Fit

This service is usually scoped as a focused engagement rather than a broader programme entry point.

Next Step

Discuss scope, dependencies, timeline, and the right starting point.

We can pressure-test the scope, identify the first delivery wave, and suggest whether this should stay a focused service or expand into a broader programme.

Talk to an expert View all services